Christian Roberts Salon & Spa was founded in 1996 with the mission to bring a chic city salon experience to the small town of Norwalk, OH. They first signed up for the CloseBy® Text Marketing program in July of 2015, and have since built their text list to 994 loyal subscribers. When they first started with the program, they focused mainly on sending out messages that provided discounted services and seasonal offerings. As they grew, they noticed that they were having an issue filling cancellations. After working with their Text Account Manager they found the perfect solution for their problem with CloseBy®!

Hear from owner, Matt Hernew, about his success with CloseBy® Text Marketing!

“I mentioned that we had a few cancellations and that I needed a way to fill those specific time slots-QUICKLY! My Account Manager did not miss a beat she stated we should use the text program to help fill the open appointments and cancellations! This was a GAME CHANGER for us! Fast forward and we almost ONLY use the text program for open appointments, last minute cancellations and informational messages about new services and available appointments for these services!”

Read some of the messages Christian Roberts Salon & Spa has sent out to their customers so far:

  • Good Morning! We have a Pedicure or Shellac at 12:00 SAVE $10 or get a Root Color at 6:00 SAVE $20 Call 419-668-8086
  • Treat yourself to a Massage at 2:30, 3:45. or 5:15. or How about a Pedicure or Shellac at 3:00 or 5:00 SAVE $10
  • Happy Friday! Step into the weekend with a pedi or mani @ 12:00pm or a massage @ 3:15pm. $10 off each! Call now @ 419-668-8086
  • The sun is out and the skies are blue! We have two pedicures open today at 2:00. Call 419-668-8086 now to SAVE $1